Terms of service

Terms of Service

Effective Date: August 23, 2025
Last Updated: September 22, 2025

Welcome to Vault 215

By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms of Service. If you don't agree with these terms, please don't use our services.

About Us

Vault 215 is a Philadelphia-centric sports fan brand specializing in apparel and accessories that celebrate the City of Brotherly Love. We're based in Philadelphia, PA, and all our operations are conducted in accordance with applicable U.S. and Pennsylvania state laws.

Use of Our Website

Permitted Use

  • Browse and purchase products for personal use
  • Create an account to track orders and save preferences
  • Share our content on social media (with proper attribution)

Prohibited Activities

  • Using our website for any unlawful purpose
  • Attempting to breach our security systems
  • Copying, reproducing, or distributing our content without permission
  • Creating fake accounts or providing false information
  • Harassment of other users or our staff

Account Terms

  • You're responsible for maintaining the security of your account
  • You must provide accurate and current information
  • You're responsible for all activity under your account
  • Notify us immediately of any unauthorized use
  • We reserve the right to terminate accounts that violate these terms

Product Information & Pricing

  • We strive for accuracy but cannot guarantee all product information is error-free
  • Prices are subject to change without notice
  • All prices are in U.S. dollars
  • We reserve the right to correct pricing errors and cancel orders with incorrect pricing

Orders & Payment

Order Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders
  • Confirmation emails don't guarantee order acceptance

Payment Terms

  • Payment is due at time of purchase
  • We accept major credit cards and other listed payment methods
  • You authorize us to charge your payment method for all fees and taxes

Shipping & Delivery

  • Shipping times are estimates, not guarantees
  • Risk of loss passes to you upon delivery
  • We're not responsible for delays caused by shipping carriers
  • International shipping may be subject to customs fees (buyer's responsibility)

Returns & Refunds

Please refer to our separate Return & Refund Policy for complete details. All returns are subject to our stated policy terms and conditions.

Intellectual Property

Our Rights

  • All content, designs, logos, and trademarks are owned by Vault 215
  • "Vault 215" name and logo are our registered trademarks
  • Our product designs and periodic table concept are proprietary

Your Rights

  • You may share our products on social media with proper attribution
  • You may not reproduce, modify, or create derivative works of our designs
  • Fair use applies to reviews and commentary

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Disclaimers

Product Warranties

  • Products are sold "as is" without express warranties beyond manufacturer defects
  • We disclaim all implied warranties to the fullest extent permitted by law
  • Our liability is limited to the purchase price of the product

Website Availability

  • We strive for 24/7 availability but don't guarantee uninterrupted service
  • We may perform maintenance that temporarily limits access
  • We're not liable for any damages from website downtime

Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability shall not exceed the amount you paid for the product
  • We're not liable for indirect, incidental, or consequential damages
  • Some states don't allow limitation of liability, so these limits may not apply to you

Indemnification

You agree to indemnify and hold Vault 215 harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Governing Law

These terms are governed by the laws of Pennsylvania and the United States. Any disputes will be resolved in the courts of Philadelphia County, Pennsylvania.

Modifications

We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. We'll notify users of significant changes via email or website notice.

Severability

If any part of these terms is found unenforceable, the remainder shall continue in full force and effect.

Contact Information

Questions about these Terms of Service? Contact us:

Email: customersupport@vault215.com

These terms are designed to be fair and protect both Vault 215 and our customers. When in doubt, just remember: we're all on the same team here in Philly.