Shipping policy

Shipping Policy

Last Updated: September 22, 2025

How We Ship Your Philly Pride

At Vault 215, we partner with Printful to ensure your orders are printed with precision and shipped with care. Every item is made-to-order, which means we craft your gear fresh when you order it – no sitting in warehouses collecting dust.

Processing Time

Production & Handling

  • 2-5 business days for production and quality control
  • 1-2 additional business days for packaging and shipping preparation
  • Total processing time: 3-7 business days before your order ships

Note: Processing times may be longer during peak seasons (playoffs, holidays, or when Philly teams are on championship runs).

Shipping Methods & Times

Domestic Shipping (United States)

  • Standard Shipping: 3-8 business days after processing
  • Express Shipping: 2-4 business days after processing
  • Priority Express: 1-3 business days after processing

International Shipping

  • Standard International: 7-14 business days after processing
  • Express International: 3-7 business days after processing

Shipping times are estimates and don't include processing time. Actual delivery may vary based on location and carrier performance.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination address
  • Package weight and dimensions
  • Selected shipping method
  • Current carrier rates

Free shipping promotions, when available, apply to standard domestic shipping only.

Where We Ship

Domestic

We ship to all 50 U.S. states, including:

  • Standard addresses
  • P.O. Boxes
  • APO/FPO military addresses

International

We ship to most international destinations. Shipping options and costs vary by country and are displayed at checkout.

Order Tracking

  • Tracking information is automatically sent via email once your order ships
  • Track your package using the provided tracking number on the carrier's website
  • Delivery updates are provided by the shipping carrier

Production Locations

Our partner Printful operates fulfillment centers in:

  • United States: California, North Carolina, Texas
  • Europe: Latvia
  • International: Various locations for optimal delivery

Your order will be produced and shipped from the location closest to your destination for faster delivery.

Shipping Restrictions

Items We Cannot Ship

  • P.O. Boxes for certain international destinations
  • Military bases (restrictions vary by location)
  • Areas affected by natural disasters or shipping carrier restrictions

Customs & Duties (International Orders)

  • Customer responsibility: All customs fees, duties, and taxes
  • Declared value: Full retail price of items
  • Customs delays: Not included in estimated delivery times
  • Refused packages: Customer pays return shipping costs

Address Accuracy

  • Double-check your address before completing your order
  • Address changes can only be made within 2 hours of ordering
  • Incorrect addresses may result in returned packages and additional fees
  • Reshipment costs for incorrect addresses are the customer's responsibility

Lost or Damaged Packages

If Your Package is Lost

  • Contact us at customersupport@vault215.com with your order number
  • We'll initiate a carrier investigation after the estimated delivery window
  • Replacement orders are processed once loss is confirmed

If Your Package is Damaged

  • Contact us immediately at customersupport@vault215.com
  • Include photos of the damaged package and items
  • We'll arrange a replacement or full refund at no cost to you

Holiday & Peak Season Shipping

During busy periods, expect:

  • Extended processing times (up to 10 business days)
  • Shipping delays due to carrier volume
  • Earlier order cutoffs for guaranteed holiday delivery

We'll post updates on our website and social media during peak seasons.

Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address provided by customer
  • Multiple failed delivery attempts
  • Refusal of package

You're responsible for:

  • Original shipping costs (non-refundable)
  • Return shipping costs charged by carrier
  • Reshipment fees if you want the order resent

Contact Us

Questions about your shipment?

Email: customersupport@vault215.com
Response time: Within 24 hours on business days

We're committed to getting your Philly pride delivered safely and on time. Because great gear, like great cheesesteaks, is worth the wait.